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Privacy Policy
This Privacy Policy explains how Rolletto Casino may collect, use, store and share personal information when you visit the website, create an account, use casino services or contact support. It also explains your privacy choices and the steps available to manage your information.
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Information we may collect
Rolletto Casino may handle information that identifies you, relates to your account or is connected with your use of the website and casino services. The information collected depends on the services you use, the checks that apply to your account and the choices you make. Some information is provided directly by you, while other information is generated when you use the website or is received from service providers that help operate the platform.
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The types of information a casino website may handle include:
- Account details, such as your name, date of birth, contact details, login information, account preferences and responsible gambling settings.
- Identity and verification information, including copies or details from documents used to confirm identity, age, eligibility or the source of funds where checks are required.
- Payment and transaction records, including deposits, withdrawals, wagering activity, account balances, payment method details and records of customer support or account actions.
- Technical and device information, such as your internet protocol address, browser type, operating system, device identifiers, language settings, approximate location and information about how you use the website.
- Cookie and similar technology data, including information about visits, pages viewed, links selected, session activity and preferences.
- Communications and support information, including messages, requests, feedback, complaints and records needed to respond to you or maintain a history of account assistance.
You should provide information that is accurate, current and complete when requested. If you do not provide information that is needed to create, verify or operate an account, some services may not be available. You should also avoid sending unnecessary sensitive information through general support channels.
How we use information
Personal information is used for legitimate operational, security and legal purposes connected with providing casino services. The exact use depends on the information involved and the circumstances in which it was collected. In general, information may be used to:
- Create, maintain and administer your account, including helping you sign in and manage your preferences.
- Provide the website and casino services, process activity on your account and keep account records accurate.
- Verify your identity, age, eligibility and account details, and carry out customer due diligence where appropriate.
- Process deposits, withdrawals and other transactions, reconcile records and help prevent unauthorised use of payment methods.
- Detect, investigate and prevent fraud, money laundering, account abuse, collusion, bonus abuse, technical attacks and other prohibited or unlawful activity.
- Meet legal, regulatory, tax, accounting, record-keeping and responsible gambling obligations that apply to the operation of the services.
- Monitor the security, performance and reliability of the website, troubleshoot errors and improve features and user experience.
- Respond to questions, complaints, privacy requests and other support enquiries, and keep appropriate records of those communications.
- Send service messages that are necessary for your account, such as verification, security, transaction or policy updates.
- Send marketing communications where permitted and where you have provided consent or another lawful basis applies, subject to your available choices.
- Understand general website usage through aggregated or de-identified information, where practical, to improve content, services and security.
Where information is used for marketing, you can change your preferences or opt out. Stopping marketing messages will not normally stop essential service communications, including messages about your account, security, transactions or important changes to the services.
Information may be used for more than one purpose where those purposes are compatible. Access to personal information is intended to be limited to people and providers who need it for their work, subject to appropriate controls.
Sharing, security and storage
Rolletto Casino may share personal information when this is reasonably necessary to operate the website, provide services, protect users, process transactions or meet legal obligations. Information may be shared with carefully selected providers that support functions such as hosting, identity and verification checks, payment processing, fraud prevention, customer support, technology, security, analytics and communications.
Information may also be disclosed where required or permitted by applicable requirements, including to competent authorities, courts, law enforcement bodies, professional advisers, auditors or other parties involved in protecting legal rights. Information may be shared in connection with a business reorganisation, transfer of services or similar change, subject to appropriate protections.
Some service providers may process information in countries outside Australia. Where information is handled across borders, reasonable steps may be taken to use suitable contractual, technical and organisational safeguards, and to ensure that providers handle information only for approved purposes.
Security measures may include access controls, authentication procedures, monitoring, encryption or other technical and organisational safeguards. No website, network or electronic storage system can be guaranteed to be completely secure. You are responsible for keeping your login details confidential, using a secure device and notifying support if you believe your account has been accessed without authorisation.
Personal information is kept only for as long as it is reasonably needed for the purposes described in this policy, unless a longer period is required or permitted. Some records must be kept for a period required by law even after an account is closed. When information is no longer needed, it may be securely deleted, anonymised or destroyed, subject to technical, legal and operational requirements.
Cookies and similar technologies
Rolletto Casino may use cookies and similar technologies to help the website function, remember preferences, maintain sessions, support security, understand website usage and improve the services. Cookies are small files or data elements stored on your device by a website. Some are necessary for core features, while others may support analytics, personalisation or marketing.
Cookies may be session-based and removed when you close your browser, or persistent and stored for longer. Similar technologies may collect information about a device or interaction with the website even when a traditional cookie is not used. The information collected through these technologies may be combined with account or technical information where appropriate.
You can manage, block or delete cookies through your browser settings. If you disable necessary cookies, some website features may not work correctly, and you may need to enter preferences or sign-in details again. Browser controls may not affect every type of technology, and changing cookie settings does not necessarily delete information already collected.
Your privacy rights and how to contact us
Depending on your circumstances and the requirements that apply, you may have rights in relation to your personal information. These rights may include asking for access to information held about you, requesting correction of information that is inaccurate or incomplete, asking for deletion of your data where there is no continuing reason to keep it, and withdrawing consent to marketing.
To exercise these rights or ask a privacy question, contact support@rollettocasino.wtf. Please describe your request clearly and provide enough information for your account or identity to be located. For security, reasonable steps may be taken to verify that a request comes from the relevant account holder before information is disclosed or changes are made.
- Access: ask for a copy or explanation of personal information held about you, subject to applicable exceptions.
- Correction: tell us which information is wrong, incomplete or out of date and provide the correct details where possible.
- Deletion: ask for personal information to be removed where it is no longer needed and no legal, security or operational reason requires it to be retained.
- Marketing consent: withdraw consent to promotional communications or update your marketing preferences. You may also use an unsubscribe option included in a marketing message where available.
A request may not always be completed in full. For example, information may need to be retained for legal, fraud prevention, security, dispute resolution, transaction or record-keeping purposes. If a request is limited or declined, the reason will be explained where it is appropriate and permitted to do so. We may also ask for clarification if a request is too broad or if more information is needed to locate the relevant records.
If you close your account, information may continue to be held where needed for the purposes described in this policy. Account closure does not automatically remove every record, including records that must be kept for a period required by law. You may still contact support@rollettocasino.wtf with privacy questions after closure.
Changes to this policy
This Privacy Policy may be updated from time to time to reflect changes to the website, services, technology or privacy practices. The latest version will be made available on this page. Where a change is important, appropriate notice may be provided through the website or another suitable channel. You should review this page periodically so you understand how information may be handled.
